FAQ

Questions and answers

Here you find our most frequently asked questions, and maybe what you’re looking for? If not, please do not hesitate to contact us.

Please contact us, or take a look at our FAQ (Frequently Asked Questions).

We’d love to hear from you, so please feel free to share your questions, comments and suggestions with us on by phone or e-mail or on our Facebookpage.

BOOKING

You are welcome to stop by our reception at Josefines gate 30 for a chat about how we can help you, or check availability by contacting us directly. Then we can take a closer look at apartments to suit your needs in terms of location, type of apartment, length of stay, etc.

You must be aged 23 or over to book and stay at our apartments without parents or guardians. Our receptionists will check your ID and may refuse access to guests who do not meet the age requirements.

In such cases, no refunds will be available on apartments that have been paid for in advance. Please contact us at info@theaptco.no info@theaptco.no if you have any questions regarding our minimum age. Families with children are very welcome to stay at our apartments, and we offer lots of smart options and apartment types.

There may be various reasons as to why you can’t find a vacant apartment for the exact dates you want. If you’re experiencing this problem, we’ll try to help you out.

Please contact us by:

phone (+47) 40141111
or send an e-mail to info@theaptco.no

ARRIVAL AND DEPARTURE

Your apartment will normally be available from 15:00 on the day of your arrival. Earlier arrival can be arranged for a small additional cost – please get in touch with us for information. If you plan to arrive after our opening hours, please contact us during office hours to agree on handover of the keys.

NOTE: Our guests are required to present valid ID and the payment card used to make the booking.

We have two options for check-in at our apartments:

1. We meet you at the address where you are staying, and make an appointment in advance for your arrival.

2. You can book an appointment and come to our reception at Josefines gate 30 to collect the keys.

On your departure date, the apartment must be vacated by 12:00 and the keys left in the designated location.

Make sure on your departure date that:

  • pots and pans are washed up
  • other dishes are placed in the dishwasher
  • garbage is left in designated areas

All our apartments are self-catering. This means that as our guest, you are responsible for this and for ensuring that your apartment is clean and tidy when you leave.

Equipment such as a vacuum cleaner, mop and cleaning cloths are provided so that you can keep the apartment clean. You can also purchase cleaning services from us on a weekly or fortnightly basis, if you prefer.

Our prices are based on a tidy apartment, with general daily cleaning being carried out. A fee for extended cleaning is charged for stays in excess of 6 months.

Call us at (+47) 40141111 to check that we are in.

Opening hours:

Monday-Friday 09:00 – 18:00
(check.in from 15.00 to 18:00)*

Saturday-Sunday 14:00 – 18:00
(check.in from 15.00 to 18:00)*

*until 23:00 by appointment.

We operate a mobile reception service, and so our guests have to call us on tel.
(+47) 40141111 no later than one hour prior to arrival.

This is so that you can book an appointment with the receptionist for the handover of the keys.

Check-in time: before 18:00 (until 23:00 by appointment).

PAYMENT

Payment of the stay is due before or upon arrival and any invoice of the stay must be agreed in advance.

We accept the following payment cards:

  • Diners
  • JCB
  • MasterCard/Eurocard
  • Visa
  • Amex

The APARTMENTS company is authorized as a hotel and is therefore entitled to request full credit card details so that the agreed amount is registered as a deposit or payment for the stay.

For all orders that are not guaranteed by a company with a valid corporate contract with us, we reserve the right to require deposit at check-in.

The deposit can vary in terms of length of stay and type of apartment. Please contact us by mail or phone for more information.

Refund of deposit is made through our bank. Depending on which bank is used, it may take a few days to get the deposit back on account. A deposit must be able to cover up for non-payment or damage to the apartment.

Our cancellation policy will be sent to you when you make your booking. These are dependent on the length of your reservation. Check your reservation to view the updated cancellation policy.

Bookings that are not guaranteed by presentation of a credit card will be cancelled automatically at 16:00 on the date of your arrival. If you know you’ll be arriving after 16:00, you have to guarantee your booking with a credit card.

Please contact us on (+47) 40141111 or på mail info@theaptco.no to confirm your arrival.

DURING THE STAY

Practical information about all our apartment buildings and apartment types, can be found in the the overview of our apartments.

Smoking is prohibited in all our apartments, and we encourage you to be considerate of other guests if smoking on the balcony, in the courtyard, at the entrance, etc. Guests will be charged a fee if they smoke in our apartments.

When you arrive at one of our apartments, the beds will be made and you’ll be given towels for the number of guests you’ve booked for. You’ll also find a “starter kit” in the bathroom containing toilet paper, soap and shampoo. Sheets and towels will be changed once a week for guests staying with us for more than 7 days.

Additional sheets and towels are available to hire. Self-catering rules otherwise apply to other household items.

All our apartments are self-catering. This means that as our guest, you are responsible for this and for ensuring that your apartment is clean and tidy when you leave.

Equipment such as a vacuum cleaner, mop and cleaning cloths are provided so that you can keep the apartment clean. You can also purchase cleaning services from us on a weekly or fortnightly basis, if you prefer.

Our prices are based on a tidy apartment, with general daily cleaning being carried out. A fee for extended cleaning is charged for stays in excess of 6 months.

Our goal is to take care of the environment together with our guests. We ask you kindly to follow the apartment’s instructions on waste management and facilitate the use of suitable waste containers.

In our containers, the following fractions can be discarded:

  • Food waste
  • Plastic waste
  • Residual waste

Paper and cardboard must be placed in separate containers.

Glass and metal should be delivered to the nearest reuse container in the immediate area.

Returnable bottles can be left in the apartment.

We recommend all our guests to keep a good temperature in the apartment and ventilate without unnecessary use of energy.

Thank you for helping us taking care of the environment 🙂

SAFETY

All of our apartment buildings comply with the Norwegian Fire Protection Act, but may be equipped differently when it comes to fire extinguishing equipment.

  • There will be either a fire extinguisher in each apartment, or a fire hose in the apartment or corridor.
  • All our buildings are connected to a common fire facility that alerts all residents, security companies, owners or fire departments.
  • As a tenant you are responsible for acting carefully while cooking, with the use of open fire etc.
  • Our apartments are equipped with a stove guard which should be considered as an addition to your own care when using the stove.
  • In case of false alarms triggered by the tenant, emergency costs from the fire service will accrue.

Electronic stopping of water installed in the premises that are imposed. Examples of this could be hot water tanks, dishwashers and washing machines.

If there is a leak, an alarm will stop, the water will be stopped and the tenant must inform the landlord of the incident.

It is the responsibility of residents that exit doors are closed after the last guest. All buildings are sheltered with approved locks at the front door and entrance doors.

There are also doorbells with voice and/or video in all buildings so that tenants are able to see and hear those who call the doorbell from street level.

Our houserules

We have a number of guidelines to help our guests enjoy their stay, and we hope you will help us abiding them:

  • All of our apartments are non-smoking
  • Leave your pets at home
  • No parties, please
  • For security reasons, everyone staying at our apartments must be registered with us
  • You must be aged 23 or over to make a booking and stay at one of our apartments
  • Please keep quiet between the hours of 22:00 and 08:00

Visit us here:

Josefines gate 30, 0351 Oslo

Contact us

Do you have a question, need help with something regarding our apartments, or do you have a pricerequest? Please do not hesitate to contact us.